Satisfaction and Customer Retention: General
Survey by Info Syneratio, Netherlands
Tuesday 28 February
Form
MiserablySomewhat SatisfactoryVery SatisfactoryDelightfully
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
Not ImportantSomewhat ImportantImportantVery Important
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
Information

NOTE: Survey template

Dear Customer:

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for …… We hope that you will accept this as a token of our good will.

Sincerely, [MANAGER_NAME] Manager