Customer Satisfaction CSRs
Survey by Info Syneratio, Netherlands
Tuesday 28 February
Form
Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree
[Company] service representatives (CSRs) are well trained.
[Company] service representatives (CSRs) are well supervised.
[Company] service representatives (CSRs) adhere to professional standards of conduct.
[Company] service representatives (CSRs) act in my best interest.
Overall, I am satisfied with the [Company] service representatives (CSRs).
Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree
The [Company] account manager is knowledgeable and professional.
The [Company] account manager is making a positive contribution to my business.
The [Company] account manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the [Company] account manager.
Information

NOTE: Survey Template

Dear [FIRST NAME]
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely, [MANAGER_NAME] Manager